Shipping & Returns

Products Fulfilled by Printful

For products fulfilled by Printful, Our apparel items, including T-shirts, hoodies, and hats, are printed especially for you when you order. This means it may take a little longer to deliver. Making products on demand instead of in bulk helps reduce overproduction.

The following policy applies:

1. Defective or Damaged Items:
   • Claims for misprinted, defective, or damaged items must be submitted within 14 days of receiving your order.
   • Claims must be submitted for lost packages 14 days after the estimated delivery date.
   • If an error is found on our part, we will cover the costs of replacement or refund.
2. Return Process:
   • Products returned to Printful’s facility will trigger an email notification. Unclaimed returns will be donated to charity after 14 days.
   • If a wrong or insufficient address is provided, the package will be returned, and reshipment costs will apply once a corrected address is confirmed.
3. Important Notes:
   • Products can only be returned if they are defective or damaged.
   • Items such as face masks are non-returnable for health and hygiene reasons.

For any issues with a Printful-fulfilled product, please get in touch with us promptly to submit a problem report.

All other products

For all other products not fulfilled by Printful, the UK’s online retailer returns policy applies:

1. Returns Period:
   • You have 14 days from receiving your order to notify us of your intent to return the item.
   • Once confirmed, you must return the item within 14 days of your notification.
2. Conditions for Returns:
   • Items must be in good condition, original packaging
3. Refunds
   • Refunds will be issued within 14 days of receiving the returned item, provided it meets the above conditions.

For returns or further assistance, please get in touch with our Costumer Support

We aim to make your shopping experience as smooth and enjoyable as possible!